ubirimi
Service without a side system
Support tools love to become a second company. Different users, different tickets, different reporting, and a brittle bridge back to “real” engineering work.
Help Desk in Ubirimi is a service layer on Yongo. Queues are how agents slice the work. SLAs are clocks against goals and calendars you define. The customer portal is how people who should not see your full tracker still raise and follow a request.
Underneath, a ticket is an issue. Workflows, fields, and permissions still apply. When something needs engineering, you are not exporting a ghost into another database.
If your support and delivery teams are tired of translating between systems, start here.